Job Listings

Guest Services Representative

Cleveland Botanical Garden / Posted October 03, 2023

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at the Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details:

• Part-time, permanent, non-exempt position
• Approximately 25-32 hours per week
• Training is provided
• Must have a flexible schedule to be able to work weekends, evenings and some holidays
• This position is supervised by the Manager Guest Services

Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to:

• Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
• Actively welcome guests and members upon arrival to provide an orientation of the property, programs, and events that support the mission and success of Holden Forests & Gardens
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Manage customer concerns, communicate effectively, provide prompt follow-up, and relay information to manager as needed
• Process sales transactions for admission, membership, programs, and merchandise quickly and accurately
• Use a computerized cash register and standalone credit card machine with Altru, the organization’s point-of-sale system
• Complete register opening and closing procedures and reconciliations
• Assist with maintaining adequate stock levels of merchandise and supplies
• Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
• Regularly assist with event set-up, support special events, and programs
• Answer guest telephone calls & emails and assist guests with in-person inquiries and respond accordingly
• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
• Ensure proper admission policies are being followed
• Ensure safety practices are being followed
• Perform other duties as assigned

Qualifications and Skills:

• Demonstrated passion for people and nature
• High school degree or equivalent, required
• Retail and cash handling experience, highly desired
• Customer service experience, highly desired
• Basic understanding with the use of Microsoft 365 products, specifically Teams, Outlook email and calendar, a plus
• Must enjoy working with the general public, families and children
• Effective and appropriate verbal and written communication
• Ability to work within a team and be self-motivating when working independently
• Ability to take initiative and problem-solve
• Must have a flexible schedule and be able to work weekends, some evenings and some holidays
• Ability to understand basic instructions
• Must have reliable transportation

Physical Requirements
Must be able to perform with or without reasonable accommodation:

• Stand and/or sit for extended periods of time
• Effective vision and hearing
• Hand and arm dexterity
• Walk and work on wet, uneven, slippery terrain
• Kneel, bend, stoop, grab, and reach
• Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds
• Occasional work indoors & outdoors in a variety of weather conditions and temperatures

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Apply: Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

Qualified applicants should submit résumé, cover letter and 3 professional references. Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.