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University Circle is one of the largest employment drivers in the state of Ohio. With strong anchor institutions and an abundance of arts & cultural, non-profit, as well as private sector and small businesses, there may be an opportunity waiting for you here in University Circle.

Guest Services Representative

Cleveland Botanical Garden / Posted December 22, 2020

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, and working in the retail store and contributing to a positive team atmosphere at Cleveland Botanical Garden. Training is provided. This position is supervised by the Associate Director of Guest Services & Retail.

Responsibilities and Duties

  • Actively welcome guests and members upon arrival to provide an orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
  • Provide friendly, clear and courteous customer service to encourage return visitation
  • Manage customer concerns, communicates effectively, provide prompt follow-up and relay information as needed to manager
  • Process sales transactions for admission, membership, programs and merchandise quickly and accurately using a computerized cash register and/or standalone credit card machine with point of sale system, Altru
  • Complete register opening /closing procedures and reconciliations
  • Assist with maintaining adequate stock levels of merchandise and supplies
  • Contribute positively to a team of seasonal guest services staff, volunteers, and others
  • Regularly assist with event set-up, support special events and programs
  • Answer guest telephone calls and respond accordingly
  • Maintain the appearance, cleanliness and safety of workspaces and facilities
  • Perform other duties as assigned
  • Complete performance evaluations and set position goals with supervisor

Qualifications and Skills:

  • Retail and/or cash handling experience preferred
  • Experience with customer service in a similar setting desired
  • Must enjoy working with the general public, families and children
  • Effective and appropriate verbal and written communication
  • Ability to work within a team and be self-motivating when working individually
  • Ability to take initiative and problem-solve
  • Must have a flexible schedule and be able to work weekends, evenings and some holidays
  • Must pass a criminal background check and substance screening
  • Must be able to perform with or without reasonable accommodation
  • Ability to understand basic instructions using the English language
  • Stand and/or sit for extended periods of time
  • Perform tasks in all weather conditions; temperatures may range from 0-100 F
  • Effective vision and hearing
  • Hand and arm dexterity
  • Walk and work on wet, uneven, slippery terrain
  • Kneel, bend, stoop, grab, and reach
  • Regular lifting and carrying of up to 30 pounds, occasionally 45 pounds

Position Details:

  • Non-exempt (hourly), part-time; approximately 28 hours per week

Review of applications will begin immediately and continue until the position is filled. Qualified applicants should submit a cover letter, resume, and 3 professional references online:

Apply Here

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