Job Listings

Guest Services Representative

Cleveland Botanical Garden / Posted December 22, 2020

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, and working in the retail store and contributing to a positive team atmosphere at Cleveland Botanical Garden. Training is provided. This position is supervised by the Associate Director of Guest Services & Retail.

Responsibilities and Duties

• Actively welcome guests and members upon arrival to provide an orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
• Provide friendly, clear and courteous customer service to encourage return visitation
• Manage customer concerns, communicates effectively, provide prompt follow-up and relay information as needed to manager
• Process sales transactions for admission, membership, programs and merchandise quickly and accurately using a computerized cash register and/or standalone credit card machine with point of sale system, Altru
• Complete register opening /closing procedures and reconciliations
• Assist with maintaining adequate stock levels of merchandise and supplies
• Contribute positively to a team of seasonal guest services staff, volunteers, and others
• Regularly assist with event set-up, support special events and programs
• Answer guest telephone calls and respond accordingly
• Maintain the appearance, cleanliness and safety of workspaces and facilities
• Perform other duties as assigned
• Complete performance evaluations and set position goals with supervisor

Qualifications and Skills:

• Retail and/or cash handling experience preferred
• Experience with customer service in a similar setting desired
• Must enjoy working with the general public, families and children
• Effective and appropriate verbal and written communication
• Ability to work within a team and be self-motivating when working individually
• Ability to take initiative and problem-solve
• Must have a flexible schedule and be able to work weekends, evenings and some holidays
• Must pass a criminal background check and substance screening
• Must be able to perform with or without reasonable accommodation

• Ability to understand basic instructions using the English language
• Stand and/or sit for extended periods of time
• Perform tasks in all weather conditions; temperatures may range from 0-100 F
• Effective vision and hearing
• Hand and arm dexterity
• Walk and work on wet, uneven, slippery terrain
• Kneel, bend, stoop, grab, and reach
• Regular lifting and carrying of up to 30 pounds, occasionally 45 pounds

Position Details:

• Non-exempt (hourly), part-time; approximately 28 hours per week

Apply:
Review of applications will begin immediately and continue until the position is filled. Qualified applicants should submit a cover letter, resume, and 3 professional references online:

Apply Here