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IT Project Director 2

Case Western Reserve University / Posted May 10, 2022

JOB ID: 10007


Primary ongoing responsibility is to manage the IT project management office. Focuses on meeting project commitments, including communication with sponsors, stakeholders, etc., and helping others do the same. Spends significant time on project management responsibilities. As assigned, leads in the planning, designing, testing and implementation of technical cross-functional projects.


  • Lead planning and/or implementation of projects. May participate in the design and/or testing phases. Manage moderate to large, cross-functional project teams with considerable impact to the organization. Manage project budget and resource allocation. (25%)
  • Responsible for management of the enterprise portfolio of IT projects, including project proposal review and approvals, delivery and risk management, and aligning project priorities to organizational strategy. Within enterprise portfolio, ensure the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor portfolio, project, and/or area progress; and provide corrective supervision if necessary. (20%)
  • Management of PMO staff including assignment of projects. Mentor, develop and coach project directors and project analysts on best practices in project management. Provide direction setting to team members. Ensure staff training and development. (20%)
  • Follow a defined, agreed upon project management methodology. Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management. Work cross-functionally to solve problems and implement changes. Lead aspects of organizational change. Identifies opportunities for business process improvements within project scope. (15%)
  • Work cross-functionally to solve problems and implement changes. Lead aspects of organizational change. Identify opportunities for business process improvements within project scope. (15%)


  • Participate in outside professional activities to maintain knowledge on developments in the field. (3%)
  • Perform other duties as assigned. (2%)


Department: Regular contact with supervisor to review goals, accomplishments, and overall team performance at key stages. Daily contact with the PMO Team to tackle a variety of issues collaboratively and negotiate any shadow issues that may arise to resolve problems effectively. Monthly contact with UTech leadership providing updates. Contact with other UTech personnel as needed.

University: Daily contact with project team to tackle a variety of issues collaboratively and negotiate any shadow issues that may arise to resolve problems effectively. Regular contact with the project sponsors to review project timeline, key milestones and outstanding issues. Regular contact with stakeholders and internal constituents to facilitate and promote joint action and cooperation to achieve results. Periodic contact with senior leadership of the university for updates on specific projects as requested.

External: Moderate contact with external representatives i.e., vendors and contractors to coordinate projects, make adjustments, and resolve issues.

Students: Little or no contact with students.


Provide mentoring, coaching and direction setting to team members. Ensure project team and staff training and development. Will have supervisory responsibility of Project Directors and Project Analysts.


Experience: 5 to 8 years of management experience with 3 to 5 years of project management experience required.

Education/Certifications: Bachelor’s degree required; Master’s degree preferred. PMP Certification or formal training classes related to Business Analyst or Project Management education required. Additional certifications in an Information Technology discipline preferred.


  • Ability to assemble and direct moderate to large project teams, develop detailed project plans, schedule and monitors budget/spending (people and dollars) and quality.
  • Ability to monitor the project for initiation through closure, including oversight of system integrations, project and campus communications, interface with vendors and manage risk.
  • Ability to coordinate and assign work of staff across disciplines.
  • Ability to quickly and accurately assess the strengths, weaknesses, and personalities of people he or she may have never met and focus more on the strengths of the team.
  • Thorough knowledge of business processes in HR and Procurement.
  • Ability to lead the RFI/RFP process.
  • Ability to understand problems from a broad, interactive perspectives. Ability to develop and implement solutions that combine information in new ways.
  • Ability to pro-actively engage present and future stakeholders in design, priority setting, and implementation. Build coalitions among the various stakeholders; negotiate authority to move the project forward. Create a sense of belonging and ownership among team members; assemble a team with the right mix of skills; coach and motivate team members; delegate responsibility; promote mutual support and interaction. Consult and provide advice, facilitate discussion and resolve conflict; establish trust; build and use cross-functional relationships to accomplish work objectives.
  • Ability to convey goals and objectives clearly and in a compelling manner; listen effectively and clarify information as needed; interpret verbal and non-verbal messages that others communicate; produce clear status reports; communicate tactfully and candidly. Ensure that project status, issues and successes are communicated to project team, stakeholders, sponsors, steering committee and all levels of management and documented appropriately. Motivate project team members to action. Identify common themes, make inferences and draw conclusions. Ensure open communication on the project team. Address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk.
  • Ability to understand how and when to make a choice and how and when to escalate issues to higher levels. Ability to analyze the risks and future impact of decisions. Ability to make decisions and take timely independent action in pursuit of priorities.
  • Intricate understanding of how technology aligns to other business strategies and initiatives.
  • Exerts strong influencing skills to impact choices on immediate and long-term directions. Understands and effectively uses established policies and procedures. Actively seeks ways to recruit, hire, retain and manage a diverse workforce. Undertakes continual adjustments with stakeholders in a persuasive manner, to keep the project on course, by use of positive win/win negotiation. Establishes trust. Recognizes how university culture impacts the success of the project; knows how to use organization to achieve objectives. Strategically positions the project within overall short and long-term goals of UTech and of CWRU.
  • Ability to prioritize own and team’s work. Anticipates consequences of actions, potential problems, or opportunities for change.
  • Ability to set and meet realistic deadlines. Forecast changes and communicate current and projected issues.
  • Ability to ensure a high level of fiscal control and accountability for project budget.
  • Ability to create within the team a shared focus on the importance of achieving results. Creates work standards for project; establishes and defines roles and responsibilities, specific outcomes, and clear measures for quality and success of the team. Follows through with fair and consistent consequences for both achieving and not achieving results. Provides performance feedback and assists employees with plans for development and training.
  • Ability to create technical documentation. Ability to review technical design documents to ensure requirements are met.
  • Ability to create and update project plans using project management software.
  • Demonstrated excellent mentorship, leadership, managerial, and facilitation skills.
  • Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity.
  • Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion.
  • Ability to interact with colleagues, supervisors, and customers face to face.
  • Ability to meet consistent attendance.


General office environment. There are periods of stressful times especially during project deadlines. There may be occasional pressure from demanding clients. Due to time constraints, many functions and reports must be completed on set deadlines. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer mouse and a printer.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis

Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: https://case.edu/equity/covid-19-accommodations. Applicants may contact the Office of Equity at 216-368-3066 /equity@case.edu for information regarding religious or medical exemptions as an accommodation.

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