Job Listings

IT Engineer 3 (Infrastructure Project Engineer)

Case Western Reserve University / Posted July 28, 2022

Job ID: 10231

POSITION OBJECTIVE

Working under limited supervision, this position is responsible for managing the installation and upkeep of technology infrastructure components related to new construction, renovations, facility upgrades, and Move/Add/Change activities. The position’s responsibilities include ensuring that CWRU standards regarding power for communications, equipment for adequate cooling and environmental controls, as well as the proper installation and maintenance of fiber optic and low voltage copper communications cabling are met. This position provides project management, vendor management, and serves an important role as a UTech liaison to campus customers, CWRU planning design and construction, and contractors.

This position serves to develop and maintain the infrastructure that underpins all CWRU communications networks, which includes, wireless networks, wired networks and Unified Communications (analog and digital voice and video) networks. This position also ensures external provider installations (cellular, distributed antenna systems) meet University standards and do not interfere with critical infrastructure. University communications networks enable technology used in research, classroom technology, life safety, University administration (ERP) and enhancing the student experience in their place of residence.

ESSENTIAL FUNCTIONS

• Develop, design, implement, maintain, and report on a large range of technology installations, confirming compliance and technical functionality with contract documents, university requirements and schedules. These technologies include network infrastructure and equipment that support the university’s wired, wireless, and unified communications (voice and video) network services. Ensure installations are compatible and capable of required performance metrics. Propose design changes based on issues not meeting specifications. Make recommendations for core infrastructure improvements. (35%)
• Participate as either a team member or team lead to provide subject matter expertise and technical direction for solutions at the division or university wide scale. Oversee engineering, design, and implementation of core technical installation projects. Work with vendors and contractors to design and develop project initiation activities, including core technical implementation of those designs. Ensure that all problems and significant events are recorded, and that written resolutions are communicated appropriately. (20%)
• Meet with customers on assigned installation components to develop and refine systems requirements, evaluate the cost benefit of business process/technology alternatives, gain agreement on deliverables, network equipment, metrics and service levels, determine and resolve problems, seek action to achieve objectives and report on progress. Engage with senior colleagues (architect, senior architect) on advanced project activities with or without any direct management. (10%)
• Evaluate vendor product packages and their fit with customer requirements. Research and recommend hardware, network and/or software characteristics and requirements. Make recommendations to leadership and stakeholders on such products. Prepare system requirement and/or specification documents (15%).
• Monitor performance and behavior of specified network installations and proactively recommend solutions. Adequately analyze these situations, write details specifications and/or reports stating what is acceptable and what needs to be changed and design solutions to remedy any issues. (10%)
• Proactively recommend after thorough investigation of a number of possible solutions and strategies for designing and implementing a more robust and reliable set of core technology services (6%).

NONESSENTIAL FUNCTIONS

Perform other duties and responsibilities as assigned including but not limited to manage procurement including verifying receipt of services by professionals and goods procured on behalf of the University and projects. For material purchases, verifying shipping, receipt and inventory of material and equipment. (4%)

CONTACTS

Department: Daily contact with others within the department and weekly within the division in order to provide guidance for installations, help during implementation, or help during ongoing operations.

University: Regular contact with the university departments and organizations as necessary to realize goals and support problem resolution.

External: Regular contact with vendors to facilitate solutions to project requirements of the University.

Students: Minimal contact with students.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility. May direct the work of student employees.

QUALIFICATIONS

Experience: 3 to 5 years of experience.

Education/certification: Bachelor's degree in related field. Must have relevant level of certification. Valid Ohio driver’s license with a good driving record.

REQUIRED SKILLS

• Operational knowledge of network and communications technologies such as Ethernet switches, routers, wireless access points, voice and video endpoints as well as fiber optic and low voltage twisted pair cabling.
• Ability to specify network and communication equipment for given projects based on customer needs, University standards, and equipment’s technical capabilities.
• Ability to read and understand blueprints and technical specifications. Familiarity with building codes and other governmental regulations (i.e., OSHA, ADA, etc.).
• Ability to read and interpret CAD drawings and the ability to create and/or modify them if needed using industry standard Computer Aided Drafting software packages.
• Basic understanding of building construction concepts.
• Knowledge of building systems and operations including, but not limited to HVAC, building controls, electrical, plumbing, fire protection, security, network cabling, and communication systems.
• Knowledgeable of applicable local, state and federal codes as well as other constraints imposed by funding agencies.
• Working knowledge of project planning, preconstruction, project development, design and construction process and construction contracts.
• Proficient with Excel, Microsoft Office, project management software. Enhanced computer skills preferred.
• Ability to develop personal networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between U-Tech and other university areas, teams, departments, etc., to help achieve business goals.
• Excellent English oral and written communication skills, with the ability to communicate effectively and engage with diverse user base having varied levels of technical proficiencies. Ability to interact with colleagues, supervisors and customers face to face.
• Ability to actively listen, responsive to verbal and non-verbal clues.
• Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.
• Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action.
• Ability to optimize the use of time and resources to achieve the desired results; effectively plan and organize work to minimize crises; prioritize appropriately.
• Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.
• Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
• Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met; how and when to escalate issues to higher levels.
• Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity.
• Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion.
• Ability to work in a fast-paced environment while working on multiple projects.
• Ability to understand and follow project management processes to meet continuing assignments.
• Ability to work with and maintain confidential information.
• Ability to meet consistent attendance.

WORKING CONDITIONS

The working conditions are typical of an office environment and computer rooms. Some heavy lifting of about 45 pounds may be required and there is bending and kneeling involved to work under a computer room floor. This position requires driving a university vehicle. May be required to visit under-construction work sites to conduct meetings and a hard hat could be required. Employee will perform repetitive motion using computer mouse and keyboard to type.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: https://case.edu/equity/covid-19-accommodations. Applicants may contact the Office of Equity at 216-368-3066 /equity@case.edu for information regarding religious or medical exemptions as an accommodation.