Job Listings

Database Administrator

Cleveland Museum of Natural History / Posted April 27, 2022

The Cleveland Museum of Natural History, founded in 1920, is located in the heart of University Circle, five miles east of downtown Cleveland, Ohio. Considered one of the finest institutions of its kind in North America, the Museum offers an incredible visitor experience, attracting roughly 300,000 visitors a year. There are more than 140 public education programs and over 80,000 students served annually. The Museum employs about 116 people.

Building on its strong foundation of excellence in education and research, the Museum is poised to transform itself. The Museum will invite and engage a broader audience in the exploration of science and the natural world by revolutionizing the way it presents natural history. The Museum has launched a capital campaign to support a dramatic renovation and expansion of its facilities and exhibits. This ambitious plan will position the Museum to play a leading role in regional and national efforts to improve science education and increase scientific literacy.

The Museum is seeking a dynamic, creative, organized and energetic individual who is passionate about science education in our region and beyond.

Join us in building an innovative Digital Technology department rooted in cross-departmental collaboration.

Job Summary: The Database Administrator provides sustainment support for the organization’s Constituent Relationship Management (CRM) system and interconnected applications as well as the Museum’s Research and Collections databases. The Database Administrator’s primary focus is on data integrity, internal help desk support, data clean up, and report management. They are responsible for developing, implementing, and maintaining the Museum-wide data integrity plan and supporting data governance.

Essential Duties/Responsibilities

• Administers and oversees all components of the database, including but not limited to set-up, structure, security, processing, and functionality.
• Support all users’ utilization of the CRM database and collections databases.
• Continuously monitors and ensures data integrity. Review and update standard data entry operating protocols. Update and create documentation as needed.
• Establishes training protocols by role, and works to establish continuing education and refresher programs for database users.
• Coordinates the creation and maintenance of stable reporting and metrics by collaborating with each department to review and develop strategic solutions to unmet data and reporting needs.
• Utilizes data visualization software to enable data driven decision making.
• Provides technical consultation on projects involving databases; functions as lead staff in database software evaluation; works to improve the organization’s processing capabilities by assisting with identification and testing of relevant new products and applications.
• Collaborates with vendor representatives as required.
• Provide general helpdesk support as part of the Digital Technology team.
• Performs other duties as assigned by supervisor or Museum management.

Required Skills/Abilities

• Proficient in working with relational databases, excel and reporting tools.
• Exceptional critical thinking, problem solving, and analytical skills with attention to detail.
• Demonstrated knowledge of coordinating aspects of large and small-scale projects.
• Experience with all aspects of end user support in complex environments.
• Passionate about working with museum members, an interdisciplinary professional team, the general public and providing excellent internal customer support.
• Ability to think critically and creatively about proposed initiatives and develop and execute solutions.
• Ability to provide guidance and direction to peers and end users, including setting performance standards and monitoring performance.
• Ability to communicate information and ideas both verbally and non-verbally so others will understand.

Job Behavior Factors:

Communication:

Able to engage in clear, concise and effective communication to varied audiences; able to empathize with others’ needs and respond sensitively; able to use good judgment when responding to objections successfully.

Initiative:

Able to adapt old methods for new uses, or seek continuous improvement in procedures

Ability to effectively coordinate and track multiple projects simultaneously, prioritize, work well under pressure with a high degree of accuracy, and meet stringent and overlapping deadlines.

Understanding of metrics and data analysis, specifically giving trends and donor pools.

Professionalism:

Able to remain calm and professional through stressful or ambiguous circumstances; able to objectively and calmly interpret information and solve problems

Professional demeanor, tact, diplomacy, discretion, good judgment, strong insight and instinct, maturity and sophistication, and the ability to maintain confidentiality.

Teamwork:

Able to show team spirit and treat team members with cooperation and respect; able to share useful information with team members; able to support and comply with decisions

Ability to model effective results-oriented decision-making and inspire staff through success.

Ability to be an outstanding ambassador for the Museum.

The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, ADA EMPLOYER,

SUBSTANCE-FREE, AND FULLY VACCINATED WORKPLACE

Apply Here