Job Listings

Development Operations Associate

Cleveland Botanical Garden / Posted May 23, 2023

The Development Department seeks a team member to work within the Development Operations team. The Development Operations Associate is primarily responsible for processing gifts & memberships, generating acknowledgements, database maintenance along with other support functions. This position is based out of the Cleveland Botanical Garden in Cleveland, OH. We are seeking an individual who is motivated, organized, can demonstrate a high level of accuracy and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Key Responsibilities:

Key responsibilities of the Development Operations Associate employee include but are not limited to:

• Support Holden Forests & Gardens’ mission, vision, values, and core commitment
• Ensure quality assurance with weekly donor and membership audits, duplicate record merges, and the maintenance of department materials
• Regularly manage constituent and relationship updates, address changes and data cleanliness to our fundraising database (Altru)
• Process donor and member gifts accurately and in a timely manner
• Manage gift acknowledgment process and produce acknowledgments, ensuring membership levels are accurate, and donor benefits are properly fulfilled
• Provide customer support for membership and donor gift inquiries
• Collaborate with Development Operations Coordinator to improve data and reporting efficiencies
• Assist with pulling email lists for weekly eblasts and newsletters
• Work special events and HF&G Member events related to the Development department a few times a year
• Other projects and duties as assigned

Qualifications and Skills:

• Demonstrated passion for people and nature
• Two years of clerical experience in a professional development environment, preferred
• Proficient use of Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, SharePoint, and OneDrive, preferred
• Experience with CRM systems; Altru or other Blackbaud CRM, preferred
• Detail-oriented and strong organizational skills
• Demonstrated ability to meet deadlines, adapt to shifting priorities, and work on a team
• Understanding of non-profit development and the importance of handling confidential information

Requirements:

• Ability to understand basic instructions is required
• Must have a valid driver’s license or reliable transportation to get from one campus to another
• This position will work between both campuses but will be based at the Cleveland Botanical Garden

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!

We offer Medical, Dental and Vision Benefits | Paid Time Off | 8 Paid Holidays a year |403(b) | Employee sponsored life insurance, long term disability and short-term disability |Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Apply: Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment. Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job describes you, then you are highly encouraged to apply for this role. Review of applications will begin immediately and continue until the position is filled.

Qualified applicants should submit résumé, cover letter and 3 professional references. APPLY HERE

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.